REFUND AND RETURNS POLICY

At FEXO, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a hassle-free return and refund policy, subject to the conditions outlined below.

1. Return Eligibility

To qualify for a return, the item must meet the following criteria:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • The return request must be made within 30 days of receiving your order.
  • Shoes must be tried on indoors to ensure they are the correct size and fit.

2. Return Process

To initiate a return, please contact our customer service team at info@fexo.site with the following information:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Once we have received your request, we will provide you with a return authorization number and instructions for sending the item back to us. Returns must be shipped within 7 days of receiving the return authorization.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. If the return is approved, the refund will be issued to the original payment method used at checkout. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds may take up to 7-10 business days to appear on your account, depending on your payment provider.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it and place a new order for the desired item.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact our customer service team immediately at info@fexo.site. We will arrange for a replacement or refund at no additional cost to you. Please provide photographic evidence of the defect or damage for our records.

6. Final Sale Items

Certain items, such as sale merchandise or custom orders, may be non-returnable. Please refer to the product description for any special return conditions.

Last Revised: 16/12/2024